Hotel & Resort FAQ
Find answers to common questions about your stay, booking, and our services.
Booking & Confirmation
Which license do I need?
You can book a room through our website, social media, or by contacting us directly via phone or email.
Yes, after completing your reservation, you will receive a booking confirmation number via email. Please keep this number for check-in.
Check-in & Check-out
You can check your check-in status by visiting our website at Customer Checkin. Enter your booking details to view your current check-in information.
Please present your booking number and a valid photo ID (such as a passport or national ID) upon arrival.
Check-in: from 2:00 PM
Check-out: before 12:00 PM (noon)
Check-out: before 12:00 PM (noon)
Early check-in or late check-out is subject to availability and may incur additional charges. Please contact the front desk in advance.
Guest Information
Yes, all guests are required to complete a short form with their full name, contact details, and ID/passport number at check-in.
No, the primary guest must be present during check-in and provide identification.
Contact Information
Phone: 053-791 796
Email: namkhongriverside@hotmail.com
Facebook: https://www.facebook.com/Namkhongriverside
Google Map: https://maps.app.goo.gl/fvaETwo1Q8EXoTs68
Email: namkhongriverside@hotmail.com
Facebook: https://www.facebook.com/Namkhongriverside
Google Map: https://maps.app.goo.gl/fvaETwo1Q8EXoTs68
Phone: 053-791 954
Email: namkhongriverside@hotmail.com
Facebook: https://www.facebook.com/namkhong.guesthouse
Google Map: https://maps.app.goo.gl/ZNYJC2ApLStN5RSm6
Email: namkhongriverside@hotmail.com
Facebook: https://www.facebook.com/namkhong.guesthouse
Google Map: https://maps.app.goo.gl/ZNYJC2ApLStN5RSm6
Other Services
It depends on your reservation type. Please check your booking confirmation or contact us for details.
Yes, we offer free parking for all guests.
Unfortunately, pets are not allowed (unless specified in certain rooms or villas).
If you have special requirements, please feel free to ask us for more information.
If you have special requirements, please feel free to ask us for more information.
More Topics
Please refer to our cancellation & refund policy page or contact us for details about your specific booking.
Smoking is not permitted in most rooms and indoor areas. Designated smoking areas are available. Please check with the front desk.
Complimentary Wi-Fi is available throughout the property. Please ask the front desk for the current password.
Please contact the front desk as soon as possible for lost & found assistance.
Our staff can recommend local attractions, tours, and activities. Please ask at the front desk for suggestions and brochures.
A security deposit may be required at check-in, depending on your booking type. Please check your confirmation or ask our staff.
Yes, we welcome group bookings. Please contact us directly for special rates and arrangements.